Billing, trial, and refunds

PriceMux is billed through Shopify on the cadence you pick — monthly, or annually (annual prepays twelve months at a ~17% discount). Most paid plans start with a free trial so you can try the whole product before any charge lands; Pro+ is the exception (see below).

14-day free trial

Starter, Growth, and Pro start with a 14-day free trial. You get full access to the plan you picked for the trial period; the first charge lands at the end of day 14, not at install time. Shopify shows the trial end date both in your Shopify admin (Settings → Apps and sales channels → PriceMux) and inside PriceMux on the Billing screen.

If you change your mind during the trial, downgrade to the Free plan or uninstall the app before day 14 and nothing is charged.

Pro+ has no free trial. It includes hands-on extras — priority 4-hour support and a 30-minute onboarding call — that don’t fit a free trial, so Pro+ bills as soon as you subscribe. If you want to try the product first, start on Pro (Pro+ is the same as Pro, just with higher POS-location and rule limits) and upgrade to Pro+ when you’re ready.

Monthly and annual billing

After the trial, plans renew automatically at the end of each billing period — every 30 days on monthly billing, or every 12 months if you chose annual. You pick the cadence on the Billing screen; annual prepays the year up front for roughly two months free (~17% off the monthly rate). Charges appear on your Shopify bill alongside other apps and Shopify fees — PriceMux does not bill you separately or take payment cards.

The plan amount is fixed per tier (see the pricing page). There are no usage charges, no overage fees, and no surprise invoices.

Changing plans

You can upgrade or downgrade any time from PriceMux → Billing. Shopify handles the math:

• Upgrade: Shopify credits the unused portion of your current plan toward the new one. The new caps apply immediately after Shopify confirms the upgrade.
• Downgrade: the change applies after PriceMux verifies your data fits the lower plan’s limits (active rules count, tracked product count, POS locations). If you’re over a limit you’ll be asked to trim the relevant data first, or to keep the higher plan.

PriceMux requests prorated plan changes from Shopify by default — Shopify computes the credit for the unused portion of the current period and applies it to the next invoice.

Cancelling

Uninstall PriceMux from your Shopify admin to stop billing. Shopify ends the subscription effective the end of the current paid period — there’s no separate cancellation email or notice to send. Your current period is not refunded (see below).

After you uninstall, PriceMux deletes your store’s data within 48 hours, so if you ever reinstall you start fresh with nothing left over. See our data deletion terms for the specifics.

Refunds

PriceMux does not refund charges that have already cleared. On Starter, Growth, and Pro the 14-day free trial is the place to evaluate — by the time the first charge lands, you’ve had two weeks to confirm PriceMux fits. Pro+ has no trial and bills immediately, so subscribe to it once you’ve evaluated on Pro.

Concretely:

• During the trial (Starter, Growth, Pro): cancel any time, no charge.
• After the trial, mid-period: uninstalling stops the next renewal; the current paid period stays billed and is not refunded. On an annual plan the “current paid period” is the full prepaid year, so cancelling part-way through does not refund the remaining months — switch to monthly if you want a shorter commitment.
• Plan downgrade mid-period: Shopify credits the unused portion toward the new plan (proration handled automatically); we don’t refund cash.

If something is genuinely broken on PriceMux’s side and you believe a refund is warranted, contact privacy@pricemux.com with your shop domain and what went wrong. We review case by case but reserve all rights stated in the Terms.

Failed Shopify charges

If a Shopify charge fails, Shopify retries on its own schedule and notifies you. PriceMux pauses new pricing-rule changes after the grace period shown on your invoice — the prices you’ve already set keep working, but the rule editor is locked until you resolve the charge. Clear the failed charge in Shopify and PriceMux resumes automatically.

Where to find your billing state

• Inside PriceMux: the Billing screen shows your current plan, trial end date (if any), and the change-plan controls.
• In Shopify admin: Settings → Apps and sales channels → PriceMux → Subscription details.
• On your Shopify bill: PriceMux’s plan amount appears in the monthly charges section of your Shopify invoice.